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Pipedrive vs Freshsales — Head-to-Head Comparison
Quick verdict: Pipedrive edges ahead
with a 4.5/5 rating vs 4.4/5.
See the full breakdown below.
Feature Comparison
| Feature |
Pipedrive |
Freshsales |
| Visual Deal Pipeline (Kanban) |
✓ |
— |
| AI Sales Assistant (deal predictions) |
✓ |
— |
| Email Integration & Sync |
✓ |
— |
| Activity Tracking (calls, meetings, tasks) |
✓ |
— |
| Automation Builder |
✓ |
— |
| Revenue Forecasting |
✓ |
— |
| Contact & Organization Management |
✓ |
— |
| Smart Docs (e-signature integration) |
✓ |
— |
| Reporting & Custom Dashboards |
✓ |
— |
| 400+ App Integrations |
✓ |
— |
| Visual Deal Pipeline |
— |
✓ |
| Built-in Phone (click-to-call, voicemail) |
— |
✓ |
| Email Integration & Tracking |
— |
✓ |
| Freddy AI (lead scoring, deal predictions) |
— |
✓ |
| Contact Auto-Enrichment |
— |
✓ |
| Live Chat Integration |
— |
✓ |
| Workflow Automation |
— |
✓ |
| CPQ (Configure, Price, Quote) |
— |
✓ |
| Timeline View (all interactions) |
— |
✓ |
| Freshworks Ecosystem Integration |
— |
✓ |
Pricing Comparison
| Plan | Pipedrive | Freshsales |
|---|
| Starting price |
$14/mo |
Free |
| Free plan |
No |
Yes |
| Pricing model |
Subscription (per user per month) |
Freemium + subscription (per user) |
Which Should You Choose?
Choose Pipedrive if...
- You are a B2B sales team that needs a pipeline your reps will actually use
- You want a no-nonsense CRM with fast setup and low admin overhead
- You do not need built-in email marketing — just sales CRM
Try Pipedrive Free
Choose Freshsales if...
- You have an inside sales team that makes frequent calls and needs telephony built in
- You want AI lead scoring at an affordable price point
- You are building on the Freshworks ecosystem (support + chat + CRM)
Visit Freshsales
