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Close vs Freshsales — Head-to-Head Comparison
Quick verdict: Close edges ahead
with a 4.5/5 rating vs 4.4/5.
See the full breakdown below.
Feature Comparison
| Feature |
Close |
Freshsales |
| Built-in Power Dialer & Predictive Dialer |
✓ |
— |
| SMS (two-way messaging) |
✓ |
— |
| Email Sequences (automated multi-step) |
✓ |
— |
| Call Recording & Transcription |
✓ |
— |
| AI Call Summaries |
✓ |
— |
| Voicemail Drop |
✓ |
— |
| SmartViews (dynamic lead lists) |
✓ |
— |
| Video Call Integration |
✓ |
— |
| Pipeline & Deal Management |
✓ |
— |
| Reporting & Leaderboards |
✓ |
— |
| Visual Deal Pipeline |
— |
✓ |
| Built-in Phone (click-to-call, voicemail) |
— |
✓ |
| Email Integration & Tracking |
— |
✓ |
| Freddy AI (lead scoring, deal predictions) |
— |
✓ |
| Contact Auto-Enrichment |
— |
✓ |
| Live Chat Integration |
— |
✓ |
| Workflow Automation |
— |
✓ |
| CPQ (Configure, Price, Quote) |
— |
✓ |
| Timeline View (all interactions) |
— |
✓ |
| Freshworks Ecosystem Integration |
— |
✓ |
Pricing Comparison
| Plan | Close | Freshsales |
|---|
| Starting price |
$49/mo |
Free |
| Free plan |
No |
Yes |
| Pricing model |
Subscription (per user per month) |
Freemium + subscription (per user) |
Which Should You Choose?
Choose Close if...
- You run an inside sales team doing high-volume outbound calls
- You want calling, SMS, and email automation in one CRM without integrations
- You sell SaaS or subscriptions with a high-touch sales process
Visit Close
Choose Freshsales if...
- You have an inside sales team that makes frequent calls and needs telephony built in
- You want AI lead scoring at an affordable price point
- You are building on the Freshworks ecosystem (support + chat + CRM)
Visit Freshsales
